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SNAP/EBT Fraud

Electronic theft of SNAP benefits is an ongoing, nationwide crisis. Everyday millions of SNAP benefits are electronically stolen from EBT accounts all over the country and states are no longer receiving federal funds to assist with the replacement of stolen benefits.

Please ACT NOW to help protect your SNAP EBT benefits.

If you were a victim of electronic theft and had SNAP benefits stolen from your current EBT Card, Please ACT NOW and CANCEL your SC EBT card IMMEDIATELY:

Call the 24-hour toll-free customer service line at 1-800-554-5268 to cancel your EBT card and protect your benefits.

How to Protect My SNAP/EBT Benefits:

-Use the Connect EBT mobile app and/or the South Carolina EBT Cardholder Portal

-LOCK your SC EBT account: The ConnectEBT mobile app and the South Carolina EBT Cardholder Portal have an option to LOCK/UNLOCK your SC EBT card from unauthorized transactions. Instructions to Lock/Unlock your SC EBT card can be found HERE.

-Set ALERTS on your SC SNAP EBT account.  You can be notified via text or email of any New Transactions and Account Changes.  Instructions on how to set ALERTS on your SC EBT account can be found HERE. (insert the link to the instructions document provided)

-Keep your SC EBT PIN PRIVATE; do not share the PIN or write it on the SC EBT card.  

-Change your PIN often.  

o   Avoid using consecutive/sequential or repeating numbers for your PIN.

o   Change your PIN frequently; at least once a month, right before you get your next benefits.

-BE VIGILANT:

Look for card skimmers.  Before you swipe your SC EBT card - or any card -, pay attention to the card reader.  Is the card reader loose, off-center, or do parts of it wiggle?  If so, then DO NOT SWIPE your card and report this to the store manager and consider shopping elsewhere. 

-Limit ONLINE shopping: EBT electronic theft can/does occur following an online purchase with your EBT card.

-Watch for PHISHING. State agencies and EBT processors will NEVER call or text you to ask for your EBT PIN or card number. Anyone who does is a scammer. 

-Call SC EBT Customer Call Center:

o   If you experience electronic theft of your SNAP EBT benefits, call 1-800-554-5258 to order a replacement card.

o   To report your SC SNAP EBT card lost, stolen or damaged.

PLEASE NOTE: There is no full proof way to eliminate the risk of electronic theft of your EBT benefits.

The SNAP Fraud Replacement Request Process ended on December 20, 2024. The South Carolina Department of Social Services will not be able to reimburse customers for benefits lost due to fraud, skimming, cloning, or electronic theft.
Stolen Benefits Letter (or view Spanish version)

 

SNAP EBT Theft (1).jpg      SNAP EBT Theft (2).jpg

 

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