Contact Us

New Child Support Customer Service Portal Now Available!

The SCDSS Child Support Customer Service Portal provides a secure way for parents to access important information about their case – any time, any day.

Whether paying or receiving support, parents can create a unique user ID and password to view payment information, hearing dates, enforcement measures in place, and receive occasional announcements affecting their case. The portal can also be used to update address, phone number, employment and email information.

Child Support Customer Service Portal

Child Support Portal Demonstration

Federal Stimulus Update (Posted 3-16-21):

With the passage of the American Rescue Plan Act of 2021, stimulus payments issued pursuant to that Act will be sent to all qualifying individuals. These stimulus payments will not be intercepted by the South Carolina Child Support Division, as they have been exempted from this action.

Contact Form

State Contact Information

Our Customer Service Center is available to all customers with child support cases serviced by the DSS Child Support Services Division and all private cases enforced by the Clerks of Court. The Customer Service Center provides: 

● Live agents to answer your questions Monday through Friday from 8:30 a.m. until 5:00 p.m., excluding state holidays. 

● Self-service options are available 24 hours a day including information on

  • Payments
  • Scheduled appointments
  • Scheduled hearings or conferences
  • Enforcement actions

Call 800-768-5858 to set up your access to the State Disbursement Unit’s interactive voice response system (IVR) using your Member ID. Your Member ID is provided on correspondence and can be obtained by calling the CSC.

Customer Service Center

Child Support Services Division 

P.O. Box 1469  Columbia, SC 29202-1469 

Phone: 1.800.768.5858


Regional Contact Information

The four Regional Offices of the Child Support Services Division (CSSD) are responsible for all paternity establishment and support order establishment and enforcement. All Temporary Assistance for Needy Families (TANF) cases in South Carolina are automatically referred to the CSSD for child support services. In addition, the CSSD receives applications for child support services from custodial parents not receiving public assistance. Federal regulations also encourage the CSSD to receive applications from non-custodial parents for the purposes of establishing paternity and reviewing any existing child support order for appropriate modifications.  Cases are assigned to one of our four Regional Offices for all establishment and enforcement activity based on where the non-custodial parent lives. If the non-custodial parent lives in another state, the case is assigned to a Regional Office based on where the custodial parent lives. This method of assignment ensures that jurisdictional issues are satisfied and that enforcement remedies comply with state and federal law. Each Regional Office is staffed with very capable attorneys and child support specialists who employ a full range of procedures and remedies. You may contact the Branch or Unit you need at the address or phone number listed below. You may also send us an E-mail message. If you do not know the Regional Office assigned to your case, you may contact our Customer Service Center and they will be able to assist you.  Before contacting us, please be sure to visit our Frequently Asked Questions Page



Regional Offices

Midlands Regional Office
Child Support Services
Columbia Regional Office
P.O. Box 1270
Columbia, SC 29202-1270
Fax: 803.898.9465

Physical address
3150 Harden Street Extension
Columbia, SC 29203-6856

Aiken, Bamberg, Barnwell, Chester, Edgefield, Fairfield, Kershaw, Lancaster, Lexington, McCormick, Richland, Saluda, Union, York

Pee Dee Regional Office
Child Support Services 
P.O. Box 1071
Florence, SC 29501-1071
Fax: 843.413.6512 or 6513

Physical address
2120 W. Jody Rd - Suite D
Florence, SC 29501-2008

Chesterfield, Clarendon, Darlington, Dillon, Florence, Georgetown, Horry, Lee, Marion, Marlboro, Sumter, Williamsburg

Lowcountry Regional Office
Child Support Services
P.O. Box 150012
North Charleston, SC 29415-5012
Fax: 843.953.9155
Physical address
3346 Rivers Avenue - Suite E
North Charleston, SC 29405-5715

Allendale, Beaufort, Berkeley, Calhoun, Charleston, Colleton, Dorchester, Hampton, Jasper, Orangeburg

Upstate Regional Office
Child Support Services 
P.O. Box 17799
Greenville, SC 29607-8799
Fax: 864.282.4634

Physical address
714 N. Pleasantburg Drive - Suite 200 
Greenville, SC 29607-1640

Abbeville, Anderson, Cherokee, Greenville, Greenwood, Laurens, Newberry, Oconee, Pickens, Spartanburg

Tax Intercept and Special Collections Unit

Child Support Services Division
Special Collections Unit
PO Box 1469
Columbia, SC 29202-1469
Phone: 1.800.922.0852 FREE or 803.898.9314

Child Support Services Division
Central Parent Locate Service
PO Box 1469
Columbia, SC 29202-1469
Phone: 1.800.768.5858 FREE

Child Support Services Division
New Hire Reporting Program
PO Box 1469
Columbia, SC 29202-1469
Phone: 1.888.454.5294 FREE, or 803.898.9235

Child Support Services Division
Financial Institution Data Match Program
PO Box 1469
Columbia, SC 29202-1469
Phone: 1.800.922.0852 FREE, or 803-898-9314

Child Support Services Division
Voluntary Paternity Acknowledgments
PO Box 1469
Columbia, SC 29202-1469
Phone: 803.898.9137 or 1.866.914.8786

Click here to email us.  

Child Welfare Services Transformation

Best Outcomes for Children and Families

Do you have a complaint regarding services being provided to a child by a state agency? Please submit your complaint by phone (1-800-206-1957) or an electronic submission form here with the South Carolina Department of Children's Advocacy.