The SNAP Fraud Reimbursement Request Process has ended since Congress did not reauthorize or provide federal funding for the program to continue beyond December 20, 2024.  The deadline for replacing stolen SNAP benefits has ended. SC DSS will not be able to reimburse customers for benefits lost due to skimming, cloning, and similar fraud which occurred after December 20, 2024. All valid affidavits which have been submitted to the agency timely will be reviewed and processed. 

Stolen Benefits Letter (or view Spanish version)

• Use Connect EBT on your mobile device. When using an app to access your benefits on a mobile device, be sure to use the official app for South Carolina DSS SNAP customers, which is Connect EBT. The South Carolina EBT Cardholder Portal can be accessed via the following URL: https://www.connectebt.com. The Connect EBT mobile app can found in the APP store for Android or iPhone.  Unofficial apps are prevalent on app stores for both Apple and Android products and use of an unapproved third party app may expose your SNAP account information and EBT card number to thieves.
• Spot card skimmers. Before you swipe your EBT — or any — card, pay attention to the card reader. Is it loose, off-center, or do parts of it wiggle? Then don’t put your card there. Report it to the store manager and consider shopping elsewhere.
• Change your PIN often. Change your EBT PIN at least once a month, right before you get your next benefits.
• Watch for phishing. State agencies and EBT processors will never call or text you to ask for your PIN or card number. Anyone who does is a scammer.