FAQ

Child Support Customer Service Portal

Introducing the new customer service portal.

It is a mobile version that can be accessed on your phone. Users can look at their case information, check appointment times, update basic information, view payment histories, and generate statements. Please watch the below video for a step-by-step guide on using the portal.

Any parent who has physical custody of a child and needs assistance in obtaining child support payments may apply for services. A non-custodial parent (non-custodial parent) may apply to have paternity established.

 

Designation

 

Designation is allowed under federal child support regulations and provides that a non-custodial parent (NCP) may specify that a portion of his/her child support payment is to satisfy collection fees before satisfying child support owed for the current month and on arrears. Designation is accomplished by the NCP signing a form (SCCA 429). Without designation, child support collections must be applied toward current month support and arrearage obligations until satisfied before applying any portion of the collections toward the collection fees.

 

Employers

 

Employers play a vital role in ensuring the financial security of families by participating in the child support process. To underscore the importance in employer participation, State and Federal Laws have been enacted to guarantee that employers participate in the process. By complying with the basic requirements explained below, employers are fulfilling their role as corporate citizen and contributing to the welfare of the community. Since requirements regarding employers' participation in the child support process vary from state to state, we can only provide this information for employers operating in South Carolina. Other states' requirements are similar, but employers in other states should contact the child support agency in their state for detailed requirements.

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Child Welfare Services Transformation

Best Outcomes for Children and Families

Do you have a complaint regarding services being provided to a child by a state agency? Please submit your complaint by phone (1-800-206-1957) or an electronic submission form here with the South Carolina Department of Children's Advocacy..