DSS Privacy and Non-Discrimination


The South Carolina Department of Social Services (SCDSS) makes every possible effort to make our web resources accessible to people with disabilities If you are not able to access any content on this website due to a disability, please notify us by emailing: Website@dss.sc.gov. DO NOT USE THIS EMAIL TO ADDRESS COMPLAINTS OR TO FORWARD PRIVATE/CONFIDENTIAL INFORMATION. Contact DSS Constituent Services at ConstituentServices@dss.sc.gov or call our General Information Line at (803) 898-7601 and press "O" to speak with a representative.





This privacy statement addresses the collection, security, and disclosure of information that is obtained during your use of the SCDSS website. The privacy of our website visitors is important to us. Please note that information provided by visitors to this website may be subject to disclosure as required by State or federal law or as otherwise described in this privacy statement.



When you visit our website, we may automatically gather and store the following information about your visit so that we can track how our website is used, in order to make improvements.

  1.  If you are using this site to read or download information:  For statistical purposes, we may collect and store the following information: 
    • the IP address from which you access our website; 
    • the name of the domain from which you access the Internet; 
    • the type of browser and operating system used to access our website; 
    • the date and time you access our site; 
    • the pages, files, documents, and links that you visit; and 
    • the website URL that referred you to this website (the address for the last website you visited before visiting this one). 
  2. If you are using this site to send us an email:  By sending us an electronic mail message, you may be sending us personal information (e.g., name, physical address, email address). One example of this would be an official Freedom of Information Act request. We may store the name and addresses of the requester in order to respond to the request or to otherwise resolve the subject matter of your email. 
  3. If you are using this site to register, apply for benefits or services:  Our site may ask visitors, who request specific information, to fill out a form. Other information that may be collected at this site through questionnaires, feedback forms, applications for benefits, or other means, enables us to determine a visitor's interests, with the goal of providing better service for visitors to our website.



In addition to information collected automatically, we use cookies to support the internal functionality of the website. Cookies, which are small pieces of information sent to your browser by a website that you visit, are stored on your computer and used to track usage patterns, traffic trends, and customer behavior, as well as to record other information from a website. When you register on this website, cookies also allow us to save information so that you will not have to re-enter it the next time you visit. Many content adjustments and customer service improvements are made based on the data derived from cookies.  Information that we collect from cookies will not be used to create profiles of individual users and only will be used in aggregate form. The SC Department of Administration may use cookies to store information on your computer. 


SCDSS will endeavor to maintain the confidentiality and integrity of your information.  However, in the course of performing their job duties, SCDSS employees may be able to view, or have access to, the information you provide. 
In addition, because SCDSS is a public agency, information collected on this site may be subject to disclosure under the South Carolina Freedom of Information Act (FOIA).  FOIA includes various exemptions, however, including an exemption that permits public bodies to withhold from disclosure certain types of information of a personal nature in order to preserve the privacy of individuals. 


Data maintained in SCDSS systems will be protected using the security standards and procedures established by the Agency.     


The Family Privacy Protection Act of 2002: 
This Act prohibits persons or private entities from using any personal information obtained from a state agency for commercial solicitation purposes. A person knowingly violating this prohibition is guilty of a misdemeanor and subject to the penalties specified in South Carolina Code of Laws Section 30-2- 50(D). 
Children's Online Privacy Protection Act of 1998 (COPPA), 15 U.S.C. § 6501, et seq.:
Our website is not geared towards children under 13 years of age.  Younger visitors should always check with their parents or guardians before entering information on any website, and we encourage families to discuss their household guidelines regarding the online sharing of personal information. 


If your data is stored in our system, it may be accessed by our staff members in the performance of their job duties and may be subject to disclosure by rule, regulation, or law. For example, we may be required, by law, to disclose your data without your consent and without notice in order to comply with a valid legal process, such as a subpoena, court order, or search warrant.  


SCDSS’ website links to other government sites and occasionally to private organizations. Once you leave our website, you are subject to the privacy policy for the sites you are visiting.  SCDSS’ website is not responsible for the contents of any off-site web page. A link to a page does not constitute an endorsement. 


This Agency is prohibited from discriminating on the basis of race, color, national origin, disability, age, sex and in some cases religion or political beliefs.  
The U.S. Department of Agriculture also prohibits discrimination based on race, color, national origin, sex, religious creed, disability, age, political beliefs or reprisal or retaliation for prior civil rights activity in any program or activity conducted or funded by USDA. 
Persons with disabilities who require alternative means of communication for program information (e.g. Braille, large print, audiotape, American Sign Language, etc.), should contact the Agency (State or local) where they applied for benefits.  Individuals who are deaf, hard of hearing or have speech disabilities may contact USDA through the Federal Relay Service at (800) 877-8339.  Additionally, program information may be made available in languages other than English. 
To file a program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, (AD-3027), found online at: http://www.ascr.usda.gov/complaint_filing_cust.html, and at any USDA office, or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992.  Submit your completed form or letter to USDA by:  

  1. mail: U.S. Department of Agriculture 
    Office of the Assistant Secretary for Civil Rights 
    1400 Independence Avenue, SW  
    Washington, D.C. 20250-9410 
  2. fax: (202) 690-7442; or  
  3. email: program.intake@usda.gov.

For any other information dealing with Supplemental Nutrition Assistance Program (SNAP) issues, persons should either contact the USDA SNAP Hotline Number at (800) 221-5689, which is also in Spanish or call the State Information/Hotline Numbers (click the link for a listing of hotline numbers by State); found online at: http://www.fns.usda.gov/snap/contact_info/hotlines.htm
You may file a complaint of discrimination by contacting DSS. Write DSS Office of Civil Rights, P.O. Box 1520, Columbia, S.C. 29202-1520; or call (800) 311-7220 or (803) 898-8080 or TTY: (800) 311-7219.  
You may also file a complaint of discrimination regarding a program receiving Federal financial assistance through the U.S. Department of Health and Human Services (HHS), write: HHS Director, Office for Civil Rights, Room 515-F, 200 Independence Avenue, S.W., Washington, D.C. 20201 or call (202) 619-0403 (voice) or (800) 537- 7697 (TTY).  
This Agency is an equal opportunity provider. 



Please contact our Chief Information Security Officer (CISO) office at: CISOOffice@dss.sc.gov

Child Welfare Services Transformation

Best Outcomes for Children and Families

Do you have a complaint regarding services being provided to a child by a state agency? Please submit your complaint by phone (1-800-206-1957) or an electronic submission form here with the South Carolina Department of Children's Advocacy.