DSS and the Clerks of Court will phase in the new system over a 10-month period beginning October 2018. The new system will include child support cases receiving services through DSS as well as private support cases (child and spousal) enforced by the Clerks of Court.
If your case is not managed by DSS, this change does not mean that DSS will manage your case going forward. The new system will be used by DSS and the Clerks of Court, but the Clerks of Court will continue to handle the private support cases.
You can see when your case will move to the new system on the map and timeline below. The new system impacts customers who pay or receive support, as well as employers.
Impact to Customers Paying Support
- You will receive notification when your case converts to the new system.
- When your case moves to the new system, if you are not paying through income withholding, you must send payments to a new central unit, called the State Disbursement Unit (SDU). We will send you instructions for making payments to the SDU as soon as your case moves to the new system.
- You will have additional payment options, including credit card and MoneyGram. MoneyGram is available at local businesses such as Wal-Mart and CVS. We will send you additional information on those options as soon as your case moves to the new system.
- If you are paying through income withholding, your employer will continue to send payments to the Clerk of Court for now. We will instruct employers when they need to begin sending payments to the SDU. Do not ask your employer to redirect your payments to the SDU.
Impact to Customers Receiving Support
- Once your case moves to the new system, the Clerk of Court will no longer issue support payments to you. A new central unit, called the State Disbursement Unit (SDU) will issue payments going forward.
- If you have an order for support, we will send you a letter 45 days before your case moves to the new system. This letter will explain payment options and include an application to sign up for direct deposit or a pre-paid debit card.
- If you currently receive support through direct deposit, you do not need to change anything. You will continue to receive support payments this way.
- The easiest way to receive support is through direct deposit. If you are not signed up for direct deposit with your Clerk of Court, please contact your Clerk of Court to sign up now.
Impact to Employers
- You will receive notification in August 2018 that the 10-month implementation period will begin in October.
- Do not change where you send income withholding payments until you are notified to do so. This will occur at the end of the 10-month phase-in period, August of 2019.
- As counties convert to the new system, the income withholding notice, which is modeled after a federally required form, might look different.
- You might get calls from the DSS Employer Services Unit, which will monitor income withholding compliance as each county converts to the new system
- Employees who do not have child support automatically withheld from their paycheck will begin making payments directly to the new State Disbursement Unit as the counties are phased in, and you might hear about the change or get questions.
- In August 2019 you will be notified to redirect all payments to the SDU.
- August 2019 is the most important date for you to remember. You don’t need to do anything until then.