New Child Support System

DSS and the Clerks of Court will phase in the new system over a 10-month period beginning October 2018. The new system will include child support cases receiving services through DSS as well as private support cases (child and spousal) enforced by the Clerks of Court.

If your case is not managed by DSS, this change does not mean that DSS will manage your case going forward. The new system will be used by DSS and the Clerks of Court, but the Clerks of Court will continue to handle the private support cases.

You can see when your case will move to the new system on the map and timeline below. The new system impacts customers who pay or receive support, as well as employers. 

 

  • You will receive notification when your case converts to the new system.
  • When your case moves to the new system, if you are not paying through income withholding, you must send payments to a new central unit, called the State Disbursement Unit (SDU). We will send you instructions for making payments to the SDU as soon as your case moves to the new system.
  • You will have additional payment options, including credit card and MoneyGram. MoneyGram is available at local businesses such as Wal-Mart and CVS. We will send you additional information on those options as soon as your case moves to the new system.
  • If you are paying through income withholding, your employer will continue to send payments to the Clerk of Court for now. We will instruct employers when they need to begin sending payments to the SDU. Do not ask your employer to redirect your payments to the SDU.
  • State law requires that the income of a payor is subject to immediate income withholding. There are limited circumstances where immediate income withholding is not required. However, if a you are not subject to immediate withholding, withholding will start as soon as you are delinquent in making payments. This means when you are 30 days late in making payments. The new system will monitor and issue an income withholding order if new employment information is confirmed for you.
  • If you have multiple orders and do not pay the full amount for those orders, the payment you make will be spread across all your cases. You must pay the full monthly ordered amount on all cases before any payment toward arrears can be applied to your cases. This may increase or decrease the amount of support the custodial parents on your cases receive.
  • If your case has moved to the new system,

              Click here for information about making payments through the new State Disbursement Unit.

              Click here for information about customer service and the Interactive Voice Response system (IVR).

Impact to Customers Receiving Support

  • Once your case moves to the new system, the Clerk of Court will no longer issue support payments to you. A new central unit, called the State Disbursement Unit (SDU) will issue payments going forward.
  • If you have an order for support, we will send you a letter 45-days before your case moves to the new system. This letter will explain payment options and include an application to sign up for direct deposit or a pre-paid debit card.
  • If you currently receive support through direct deposit,we will send you a letter 45 days before your case moves to the new system. The letter will confirm the bank account where your payments will be deposited. The easiest way to receive support is through direct deposit. If you are not signed up for direct deposit with your Clerk of Court, please contact your Clerk of Court to sign up now.
  • State law requires that the income of a payor is subject to immediate income withholding. There are limited circumstances where immediate income withholding is not required. However, if the other parent is not subject to immediate withholding, withholding will start as soon as the other parent is delinquent in making payments. This will happen when the other parent is 30 days late in making payments. The new system will monitor and issue an income withholding order if new employment information is confirmed for the other parent. If you are aware of employment information, call customer service at 800-768-5858.
  • If the Non-Custodial Parent has multiple orders and does not pay the full amount for those orders, the payment the parent makes will be spread across all their cases. The Non-Custodial Parent must pay the full monthly ordered amount on all cases before any payment toward arrears can be applied to your case. This may increase or decrease the amount of support you are accustomed to receiving on a case. This does not change the amount the other parent is ordered to pay.
  • If your case has moved to the new system,
       Click here for information about receiving payments through the new State Disbursement Unit.
       Click here for information about customer service and the Interactive Voice Response system (IVR).

Impact to Employers

  • You will receive notification in August 2018 that the 10-month implementation period will begin in October.
  • Do not change where you send income withholding payments until you are notified to do so. This will occur at the end of the 10-month phase-in period, August of 2019.
  • As counties convert to the new system, the income withholding notice, which is modeled after a federally required form, might look different.
  • You might get calls from the DSS Employer Services Unit, which will monitor income withholding compliance as each county converts to the new system
  • Employees who do not have child support automatically withheld from their paycheck will begin making payments directly to the new State Disbursement Unit as the counties are phased in, and you might hear about the change or get questions.
  • In August 2019 you will be notified to redirect all payments to the SDU.
  • August 2019 is the most important date for you to remember. You don’t need to do anything until then.

 

If Your Case Has Moved to the New System     

Click here for information about making payments through the new State Disbursement Unit.
Click here for information about customer service and the Interactive Voice Response system (IVR).