Civil Rights

The Office of Civil Rights (OCR) is responsible for ensuring that the civil rights of our clients are not violated by DSS.  To further that purpose, OCR works to ensure that all of our programs are accessible to our clients.  We provide Limited English Proficiency services and conduct reviews of our county offices and cases for compliance. OCR also handles any discrimination claims, based on a protected class, brought by a client. Protected classes, as defined by federal law, include:  age, color, national origin, political beliefs, race, religion, or sex.

 

Nondiscrimination

This institution is an equal opportunity provider. You may file a complaint of discrimination by contacting DSS. Write to:

SCDSS Office of Civil Rights
P.O. Box 1520
Columbia, S.C. 29202-1520;

or call (800) 311-7220 or (803) 898-8080 or TTY: (800) 311-7219.

Individuals with Disabilities

Auxiliary aids and services are available upon request to individuals with disabilities. If you need assistance understanding the language on this website, please contact:

Deanene P. Thornwell
deanene.thornwell@dss.sc.gov
803-898-8080


SNAP Nondiscrimination

In accordance with federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, sex, religious creed, disability, age, political beliefs, or reprisal or retaliation for prior civil rights activity in any program or activity conducted or funded by USDA.

Persons with disabilities who require alternative means of communication for program information (e.g. Braille, large print, audiotape, American Sign Language, etc.), should contact the agency (state or local) where they applied for benefits.

Individuals who are deaf, hard of hearing or have speech disabilities may contact USDA through the Federal Relay Service at 1(800) 877-8339. Additionally, program information may be made available in languages other than English.

To file a program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, (AD-3027), found online at http://www.ascr.usda.gov/complaint_filing_cust.html, and at any USDA office, or write a letter addressed to USDA and provide in the letter all of the information requested in the form.

To request a copy of the USDA Program Discrimination Complaint Form, (AD-3027), call (866) 632-9992. Submit your completed form or letter to USDA by:

Mail
U.S. Department of Agriculture
Office of the Assistant Secretary for Civil Rights
1400 Independence Avenue, SW
Washington, D.C. 20250-9410

Fax
(202) 690-7442; or
Email
program.intake@usda.gov


Child Welfare Services Transformation

Best Outcomes for Children and Families

Do you have a complaint regarding services being provided to a child by a state agency? Please submit your complaint by phone (1-800-206-1957) or an electronic submission form here with the South Carolina Department of Children's Advocacy.